Return Policy

Refunds, Returns and Cancellation Policies: We’re sorry to hear that you will be returning an item (s). FIRST THINGS FIRST… you must obtain a Returned Merchandise Authorization (RMA) Number from Bistos America by contacting either via email at or by calling 210-390-5060 or faxing your request in a letter form to 210-787-1228. NOTE: The buyer is responsible for all of the return costs (including the shipping fees and insurance). Next, please download and fill out rma form (Click to download rma form).  Please let us know the reason for returning the item and if you wish to exchange the item or if you want a refund. For order cancellations or returns due to reasons other than item damage or incorrect item shipped, a 15% restocking fee may be applied. If a refund is issued, please allow 2-3 weeks for processing. Before you seal up your item, please be sure you include all of the following inside of the package: Name Shipping/Billing Address Email address Phone number Credit/Debit Card Information (only if we are issuing a refund and not replacing the unit(s)) RMA Number Also, please take care to wrap your return package securely – this is an important step. You want make sure the unit(s) are not damaged in return shipping. UPS: The UPS Stores and other authorized shipping outlets where you can easily drop off your return package. These Convenient Drop-Off locations can be found at, or by calling (800) 742-5877. USPS: the United States Postal Service is another convenient way to ship your package as well. You find out more information by visiting their website at or by calling 1-800-ASK-USPS. We strongly advise you track your package as we are not responsible for any lost packages or packages we do not receive.Please ship all returned items to the following address:

Bistos America 10858 Vandale Street San Antonio Texas 78216 We regret we cannot refund shipping & handling charges or return postage.